Our contact center software provides the appropriate answer for your customers at any time. AI-based interactive processes are automized, resulting in greater efficiency in customer service and noticeably reduced costs. You always have your customers and their needs in mind – and they will thank you for it.
Full callcenter solution with telephony including supervisor mode and cold/warm transfers, prebuilt callflows and IVR including callback and voicemail, skill-based routing including channelshift and call forwarding.
E-mail processing including receipt of emails, intent and mood recognition, categorization, response including forwarding to agents.
Document processing, including receipt of documents via e-mail, SFTP or API upload, categorization, automatized and manual workflows for approvals, amendments and business case related processing of use cases.