powerdata:connect

Intelligent support for customer communication of municipal utilities and energy providers

Our contact center software provides the appropriate answer for your customers at any time. AI-based interactive processes are automized, resulting in greater efficiency in customer service and noticeably reduced costs. You always have your customers and their needs in mind – and they will thank you for it.

Powerdata Analytics: Intelligente und effiziente Kundenkommunikation für Stadtwerke und Energieversorger mit Cloud Omnichannel Contact Center as a Service

Benefits of our Contact Center Software

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AI-based

energiewirtschaft

Omnichannel

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Automatized

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Universal integration

Cloud Contact Center as a Service – Software Features

Workflow

Workflow powerdata:connect

Our Solutions for your Customer Communication

Komplette Callcenter-Lösung mit Telefonie

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Full callcenter solution with telephony including supervisor mode and cold/warm transfers, prebuilt callflows and IVR including callback and voicemail, skill-based routing including channelshift and call forwarding.

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E-mail processing including receipt of emails, intent and mood recognition, categorization, response including forwarding to agents.

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Dokumentenverarbeitung, einschließlich des Empfangs von Dokumenten per E-Mail, SFTP- oder API-Upload, Kategorisierung

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Document processing, including receipt of documents via e-mail, SFTP or API upload, categorization, automatized and manual workflows for approvals, amendments and business case related processing of use cases.